Last updated: October 24, 2026
This Privacy Policy describes how AINoob ("we," "us," "our") collects, uses, shares, and protects your personal information when you access or use our platform and services. By using our services, you consent to the practices described in this policy.
1. Information We Collect
- Account Information: Name, email address, phone number, company name, and other details provided during registration or account setup.
- Payment Information: Billing details such as credit/debit card information, billing address, and transaction history. Payment credentials are processed and stored securely by third-party payment processors (such as Stripe or PayPal). We do not store full credit card numbers, CVV codes, or sensitive payment credentials on our servers.
- Usage Data: Information about how you interact with our platform, including pages visited, features used, click patterns, service activity, browser type and version, operating system, device information, IP address, and access timestamps.
- Service Data: Data generated through your use of our services, such as configurations, uploaded files, account settings, domain records, and service-specific information.
- Communications: Records of your interactions with our support team, including support tickets, emails, and chat messages.
- Automatically Collected Data: Information collected through cookies, web beacons, log files, and similar technologies as described in the Cookies section below.
2. Legal Basis for Processing (Where Applicable)
- Contractual Necessity: Processing necessary to perform the services you have requested and to fulfill our contractual obligations to you.
- Legitimate Interest: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and ensuring platform security, provided such interests are not overridden by your rights.
- Consent: Where you have given explicit consent for specific processing activities, such as receiving marketing communications.
- Legal Obligation: Processing necessary to comply with applicable legal requirements.
3. How We Use Your Information
- To create, manage, and authenticate your account and deliver purchased services.
- To process payments, issue invoices, and send billing-related communications.
- To provide customer support and respond to inquiries and technical issues.
- To send service notifications, security alerts, updates, and important announcements.
- To monitor, detect, and prevent fraudulent activity, abuse, and security threats.
- To improve our platform, services, features, and user experience through analytics and research.
- To comply with legal obligations and enforce our Terms of Service.
- To send promotional or marketing communications (only with your consent, where required by law).
4. Information Sharing & Third-Party Services
We do not sell your personal information to third parties. We may share your information with the following categories of recipients:
- Payment Processors: Such as Stripe and PayPal, to process transactions securely.
- Service Delivery Providers: Third-party platforms and APIs used to provision and deliver the services you purchase (e.g., cloud hosting, domain registration, AI tools, file storage, website builders, and other software services).
- Infrastructure Providers: Cloud hosting and server providers that host and operate our platform.
- Email & Communication Providers: Services used to send transactional and notification emails.
- Analytics & Advertising Providers: Tools used to understand platform usage and measure our advertising, such as Meta (Facebook) Pixel, and advertising partners such as Google AdSense, which shows ads on our free tools.
- Legal & Compliance: When required by law, legal process, government request, or to protect our rights, safety, or property, or that of our users or the public.
- Business Transfers: In connection with a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as a business asset.
All third-party service providers are obligated to protect your data in accordance with their own privacy policies and applicable data protection laws.
5. International Data Transfers
Your personal information may be transferred to, stored, and processed in countries other than your own, including jurisdictions where our service providers or sub-processors operate. These countries may have data protection laws that differ from those of your country of residence. By using our services, you consent to the cross-border transfer of your personal information as described in this policy. Where required by applicable law, we implement appropriate safeguards for such transfers.
6. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information, including encryption of data in transit (TLS/SSL) and at rest, secure authentication, role-based access controls, regular security assessments, and monitoring for unauthorized access. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services to you. After account closure or service termination, we may retain certain information to comply with legal, regulatory, tax, or accounting obligations; to resolve disputes and enforce our agreements; to prevent fraud and maintain platform security; and for legitimate business purposes such as maintaining backup archives. When personal information is no longer needed, we will securely delete or anonymize it.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, erase, restrict, or port your personal information; to object to processing; to withdraw consent at any time; and to opt out of marketing communications. To exercise any of these rights, contact us through the support system in your client dashboard or via the Contact us option on this website. We will respond within the timeframe required by applicable law.
9. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information is collected, used, shared, or sold; to delete and correct it; to limit use of sensitive personal information; and to non-discrimination for exercising your rights. We do not sell your personal information.
10. European Privacy Rights (GDPR)
If you are located in the EEA, United Kingdom, or Switzerland, you have the rights listed in Section 8 and the right to lodge a complaint with your local data protection authority. The data controller for your personal information is AINoob.
11. Cookies & Tracking Technologies
- Essential Cookies: Required for platform functionality, authentication, security, and session management.
- Functional Cookies: Remember your preferences, language settings, and customizations.
- Analytics & Advertising Cookies: Help us understand how visitors use our website and measure our ads.
Most web browsers allow you to control cookies through their settings. Disabling certain cookies may affect the functionality of our platform.
Advertising (Google AdSense): Our free tools at ainoob.co/tools are supported by Google AdSense advertising. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to this site and other sites on the internet.
You can opt out of personalised advertising in Google Ads Settings, or opt out of some third-party vendors' use of cookies for personalised advertising at aboutads.info. Learn more about how Google uses information from sites that use its services. Where the law requires it, for example for visitors in the EEA, the United Kingdom and Switzerland, we ask for your consent before personalised ads or non-essential cookies are used.
Free tools: Text you enter into our free tools is processed in your browser and is not sent to us or stored on our servers. See the AI Lab privacy notice for details.
12. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will promptly delete it.
13. Third-Party Links
Our platform may contain links to third-party websites or services that we do not operate. We are not responsible for their privacy practices, content, or security.
14. Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you and any applicable regulatory authorities as required by law, via the email address associated with your account and/or a notice on our platform.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the platform or via email. The "Last updated" date at the top indicates when it was last revised.
16. Malaysia: Personal Data Protection Act 2010 (PDPA)
AINoob gives effect to the privacy rights of residents of Malaysia under the Personal Data Protection Act 2010 and the oversight of the Personal Data Protection Commissioner. Residents of Malaysia have the right to access their personal data held by AINoob, to correct any inaccuracies, to withdraw consent for processing, and to request that processing for direct marketing purposes stops. AINoob has appointed a designated Data Protection Officer to oversee compliance.
17. Contact
For privacy-related questions, data requests, or concerns, email [email protected], contact us through the support system in your client dashboard, or use the Contact us option on this website.